Business process outsourcing (BPO) service provider, Open Access BPO, was founded in 2006 as a telemarketing startup in San Carlos, California. The company moved its operations to its current facilities in Makati City a year later where it began expanding its services. This was a strategic move that was driven by the Philippines' potential as an outsourcing hub.
Unlike most outsourcing companies that offer package deals with pre-selected services, Open Access BPO employs a boutique-style approach that lets its clients customize the solutions they
outsource. To ensure that the resulting business solutions meet every client's unique demands,
the company works closely with them for all aspects of the campaign—from development, to
deployment and its daily operations.
Another key aspect that fuels the company's continuous growth is its employees. Open Access BPO only hires the best workers for its outsourcing functions, with each employee undergoing
rigorous training before eventually graduating to the production floor.
The Philippines, a multicultural nation, and its bilingual population have driven the company's
array of operations. First were the English-proficient employees, followed by those who are
fluent in the aforementioned languages that the company supports—all empowering the
company's international clients. Satellite facilities in Taiwan were recently established to further
strengthen its Chinese-based services.
With over 600 employees operating out of its facilities in the US and Asia, Open Access BPO
clients include global businesses of all sizes, including Fortune 500 corporations.